Interactive Voice Response (IVR) is a technology that automates interaction with telephone callers. Organisations are increasingly turning to Interactive Voice Response to reduce the cost of common sales, service, collections, inquiry and support calls to and from their company, thus saving themselves time while at the same time offering an improved, standardised service.
Interactive Voice Response Solutions are typically used to service high call volumes, reducing costs and improving the customer experience. An Interactive Voice Response Solution talks to callers following a recorded script, prompting them for a response either verbally or by pressing a touchtone key. The solution then supplies the caller with information they require based on responses made.
Interactive Voice Response allows organisations to:
1st Communications offers industry-leading Nortel Interactive Voice Response Solutions that empower organisations to deliver world-class customer service. Contact us for more.
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