The main aims of banks, building societies and insurance organisations is to win new business while retaining their existing customers and increasing their profitability. The ability to know and understand customers, tailor offerings accordingly, and make services available when, where and how customers want them in an increasingly competitive marketplace are all key differentiators between organisations.
Such organisations need to be able to respond to the market but introducing new products and/or solutions, knowing that they have the procedures and solutions that will enable them to support them. In addition, they seek to continually increase their business effectiveness with their existing service offering.
The introduction of ever tighter legislative, regulatory and governance requirements make the need for efficient and effective communication solutions paramount. These solutions need to be able to protect customer accounts and transactions and counter fraud. Robust communications infrastructures are critical to supporting strategies that create efficiencies and streamline costs.
In an increasingly volatile and competitive marketplace, it is essential to reduce risk, know and understand your customers and then tailor your services accordingly. Intelligent exploitation of communication solutions helps improve efficiency, increase flexibility and drive down costs. In addition, overall customer satisfaction and experience is enhanced, leading to a reduction in lost business.
1st Communications uses the following Nortel Business Solutions and Nortel Technical Solutions to provide a complete service to the Banking and Insurance Industries:
If you have any queries or would like more information about our Nortel Banking & Insurance Communication Solutions, please contact us or request a call back. Alternately, you can call us on 0800 0684 880 for immediate help and advice.
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