Warranty and Returns Policy

1st Communications Installation & Maintenance Ltd offer a full 12 month ‘return to base’ warranty on all products (excluding consumable products e.g. batteries, tapes, ink cartridges).

For an additional £5 per telephone, we are offering an “extended 24 month return to base warranty” on all our Refurbished System Telephones, which will give you a total warranty of 36 months for extra peace of mind.

The warranty commences from the date of arrival with the customer. Please note that should an item require replacing within this 12 month period, the warranty does not restart with a further year. The warranty period is still deemed to have begun with the arrival of the original item.

In the case of new products, if the manufacturer offers a different warranty period, or different terms, the manufacturer’s warranty will take precedence

Manufacturers may offer an extended warranty period to customers who purchase new products. 1st Communications Installation & Maintenance Ltd will take no further part in arranging such warranties and the customer must take any issues to the manufacturers directly. Full details on each individual item can be obtained upon request by the customer to 1st Communications Installation & Maintenance Ltd.

Any misuse, wear & tear or abuse of goods by the customer will invalidate the warranty.

Except in pre-arranged circumstances, 1st Communications Installation & Maintenance Ltd warranty is not valid outside the United Kingdom.

Should the goods prove not to be faulty after examination and testing in our workshop, then return postage will be payable by the customer.

1st Communications Installation & Maintenance Ltd reserves the right to repair replace or credit faulty items at its discretion.


Advance replacement goods will only be despatched with the agreement of a company director and in which case the above condition will apply.

Your statutory rights are not affected. 14 day return

If you change your mind or are unhappy with your order, you can return them within 14 days of delivery. All goods must be returned in the same state and condition that they were delivered. For a refund, all the original packaging as well as any documentation, must be returned in a resalable condition, or you may be subject to a restocking fee (up to a maximum of 25%). Packaging and posting costs are not refunded unless the goods are found to be faulty.

Products must not be returned to 1st Communications Installation & Maintenance Ltd without an authorised returns number. Please email info@1st-comms.com for a returns number. You may also contact us on 0800 0684 880 Mon-Fri 10.00am – 4.00pm if you need to discuss your return. Any products returned without an authorised returns number will not be accepted by our warehouse. The cost of the return of the products to 1st Communications Installation & Maintenance Ltd is to be borne by the customers unless otherwise arranged in advance.

It is the responsibility of the customer to ensure the safe return of goods to the company. The returns address for all items is: 1st Communications Installation & Maintenance Ltd Internet Returns Unit 52 Old Bexley Business Park, Bourne Road, Bexley, DA5 1LR

Please make sure parcels are adequately protected for transportation as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party. Do not write on or use tape directly on the actual goods’ packaging as this will regrettably incur a repackaging fee.